Onward · Command center

Master Dashboard Hub

One bookmark for Performance, Meeting Ops, Brand Calendar, Monthly Break-even, and Website / Competitor intel.

Performance

USFS PPC + GA — spend, TACoS, channel rollups.

Open

Meeting Ops

Executive meeting digests, urgent actions, Done tracking.

Open

Website updates

USFS Competitor Intelligence — site/watch intel for Flag Store.

Open

Brand Calendar

USFS · Safety Gear · ETS · NLE marketing themes — exec view.

Open

Monthly Break-even

Interactive Q4 calculator — scenarios A–D, sales, margins, ads, 3PL, salary cuts.

Open

Customer Service

Call reasons, call outcomes by brand, email/chat speed & CSAT. Wk Sep 21–25: 497 calls, 56% never reached a person; order status is the #1 reason (30%).

Open

Performance · PPC + GA

Paid media and analytics dashboard for United States Flag Store.

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Meeting Ops

Urgent actions, meeting coverage, and open requests from digests.

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Website updates · Competitor Intelligence

Competitor / site watch dashboard (Flag Store website intel).

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Brand Marketing Calendar

Executive brand calendar for USFS, Safety Gear, ETS, and NLE — themes, promos, blank-theme gaps.

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Monthly Break-even Calculator

Interactive Q4 company break-even — scenario presets A–D, editable revenue/GM/ads/3PL/salary cuts, sell ETS/NLE/LED toggle.

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Customer Service

Online Stores CS: 497 inbound calls (wk Sep 21–25), 56% unanswered, email first response 2h 15m, CSAT 4.36 email / 5.0 chat.

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